At ESI: Fire Safety, we take the quality, safety and professionalism of our training seriously.
Whether you are attending one of our online fire safety awareness courses, an in-person fire warden course, or practical fire extinguisher training, we want you to know what to expect from us, how we support learners, and how we manage our training provision.
This page brings together our key training policies, learner documents and quality procedures.
These documents explain how we deliver our courses, protect learners, handle personal information, review course content and respond to feedback, complaints or appeals.
Our commitment to professional fire safety training
ESI: Fire Safety provides practical fire safety training for businesses, landlords, managing agents, charities and organisations across a range of sectors.
Our courses may include:
- Fire safety awareness training
- Fire warden and fire marshal training
- Practical fire extinguisher use
- Fire blanket awareness
- Workplace fire safety briefings
- Bespoke fire safety training tailored to your premises or business risks
- Online fire safety courses and refresher training
Our aim is to make fire safety training clear, practical and relevant to the real world.
We do not believe in box-ticking for the sake of it.
Good training should help people understand their responsibilities, recognise fire risks, take sensible action and know what to do in an emergency.
Download our training policies and documents
You can download our current training policies and learner documents below.
These documents are provided so learners, employers, clients and stakeholders can understand how ESI: Fire Safety manages its training provision.
Responsible Marketing Procedure
This document explains how we promote our training services in a fair, honest and transparent way. It covers how we describe our courses, avoid misleading claims and ensure our marketing reflects the training we actually provide.
Download: Responsible Marketing Procedure
Learner Charter and Equal Opportunities Policy
This document explains our commitment to fair treatment, equality of opportunity and respectful learning environments. It outlines what learners can expect from us, and what we expect from learners in return.
Download: Equal Opportunities Learner Charter
Safeguarding Learner Policy
This policy explains how we work to provide a safe learning environment, including for young people, vulnerable adults and learners who may need additional support. It sets out how safeguarding concerns should be raised and managed.
Download: Safeguarding Learner Policy
Reasonable Adjustments Policy
This policy explains how learners can request reasonable adjustments or special considerations where they have a disability, learning difficulty, temporary illness, injury or other circumstances that may affect their access to training or assessment.
Download: Reasonable Adjustments Policy
Data Protection Policy
This document explains how we collect, store and handle personal information relating to learners, clients and course bookings. It sets out our approach to data protection, privacy, learner records and secure handling of personal data.
Download: Data Protection Policy
Malpractice Policy
This policy explains how we manage suspected malpractice or maladministration relating to training, assessment or certification. It applies to learners, tutors, assessors, employees, associates and third parties involved in our training provision.
Download: Malpractice Policy
Appeals Procedure
This procedure explains how learners can appeal an assessment decision, reasonable adjustment decision, special consideration decision or final course outcome where applicable.
Download: Appeals Procedure
Complaints Policy
This policy explains how learners, clients or employers can raise a complaint about our training provision, service standards, communication or any other concern relating to a course.
Download: Complaints Policy
Course Content Review Policy
This policy explains how we review our fire safety training materials to help ensure that course content remains accurate, current and relevant. This is especially important in fire safety, where legislation, standards, guidance and good practice can change over time.
Download: Course Content Review Policy
Evaluation Form
We use learner feedback to improve our courses. This form allows learners to comment on the quality, relevance and usefulness of the training they have attended.
Download: Course Evaluation Form
Reflective Practice Record
This form can be used by learners after training to record what they have learned, how they will apply it in the workplace, and whether any further learning or action is needed.
Download: Reflective Practice Record
Why these documents matter
Fire safety training is not just about attending a course and receiving a certificate.
For employers and responsible persons, training should form part of a wider fire safety management system.
That means keeping suitable records, making sure staff understand their role, reviewing training needs, acting on feedback and ensuring courses are appropriate for the risks within the premises.
These documents help support that process by showing how ESI: Fire Safety manages:
- Learner support
- Training quality
- Course feedback
- Equality and accessibility
- Safeguarding
- Data protection
- Complaints and appeals
- Course content review
- Responsible marketing and communication
Online and in-person course delivery
ESI: Fire Safety provides both online and in-person fire safety training.
Online training may be suitable for general fire safety awareness, refresher learning or staff who need a flexible way to complete essential training.
In-person training is particularly useful where the course needs to reflect the specific risks of your premises, your fire procedures, your evacuation arrangements, or practical extinguisher use.
For higher-risk workplaces, practical environments, workshops, commercial kitchens, industrial premises, care settings, schools, HMOs, blocks of flats and multi-occupied buildings, we can tailor training so it reflects the real fire risks people may face.
Bespoke fire safety training
We can also provide bespoke workplace fire safety courses based on your fire risk assessment, your fire procedures and the hazards present in your premises.
This may include training around:
- Fire prevention and housekeeping
- Fire doors and escape routes
- Fire alarm procedures
- Emergency lighting awareness
- Evacuation arrangements
- Fire extinguisher selection and safe use
- Hot works and workshop fire risks
- Kitchen fire risks
- Lithium-ion battery risks
- Duties of fire wardens and fire marshals
- What to do if a fire is discovered
- How to raise the alarm
- How to support visitors, contractors and vulnerable people during an evacuation
Need help choosing the right course?
If you are unsure which fire safety course is right for your organisation, we can help you choose a suitable option based on your premises, staff numbers, risk profile and existing fire safety arrangements.
Contact ESI: Fire Safety to discuss online or in-person fire safety training for your business.
Call: 01276 300351
Email: training@esifiresafety.co.uk
Website: esifiresafety.co.uk
